ABOUT CSSA

We’ve been supporting the cleaning industry for 50 years, and we’re passionate about making a real difference over the next 50.

Since 1966, we’ve provided a national voice for contract cleaning companies all over the country; talking to the government on their behalf, giving our members valuable content and advice to make their businesses better and stronger, and bringing our industry together to socialise and share best practice.

MEET YOUR TEAM

Let’s introduce you to the CSSA board, so you can meet the team fighting your corner:


DOUG COOKE
CHAIRMAN

Doug has over 45 years’ experience in the cleaning industry and having worked for major companies, set up Principle Cleaning Services Ltd in 1989 which provides high quality, professional, cleaning services in the London region and employs almost 2000 operatives. 

Doug is greatly respected within the cleaning industry by his peers and colleagues and currently holds the position of Chairman of the CSSA, is A Director of the UK Cleaning Show and also represents the Association at the European Federation of Cleaning Industries and the World Federation of Building Service Contractors.  

He played rugby for various clubs including Saracens and now referees at weekends. He is also a Magistrate, keen windsurfer and skier and enjoys travelling to remote parts of the world.


SEAN TAYLOR
DEPUTY CHAIRMAN and MARKETING CHAIR

Sean was co-opted onto the Board in 2016 and officially elected in 2017. At the same time the board voted for Sean to take the Deputy Chairman role. Sean is a qualified accountant and joined the industry nearly 20 years ago. Sean has experience in small owner managed businesses as well as listed companies in the sector.

He is now Managing Director of the Forces Group which provides multiple services including specialist cleaning, pest control and locksmith services in the commercial and domestic market. Sean is a keen Crystal Palace fan and keen cricketer.


MICHAEL RUTHERFORD
TREASURER and HUMAN RESOURCES CHAIR

After completing his BA in Business Studies Mike joined the family cleaning business in 1979. Mike came through the ranks working in operations, sales & marketing, administration and other key support departments, eventually took overall control of the business in the mid-80’s. In 1987 he was elected a Director of The Association and later appointed Treasurer, an appointment he has now held for over 10 years.

Outside of work Mike is a keen sailor, plays golf and enjoys spending time with his wife and two sons.


PAUL ASHTON
DIRECTOR and TECHNOLOGY & INNOVATION CHAIR


Paul is passionate about the future of cleaning and in particular, ensuring talented individuals understand the potential to succeed within the many aspects of our industry.
Looking ahead, exciting times for exist for those who embrace change and Paul believes that the CSSA is a great support for ambitious and successful businesses.
Having worked for many of the major Facilities Management companies, Paul took the leap and acquired Birkin Cleaning Services Ltd in 2016 which provides genuinely service-led cleaning solutions for clients across the UK and employs 1400 operatives. Birkin is a forward thinking organisation fuelled by positive, enthusiastic and helpful team members all with the goal of being the best at what they do.
Paul holds the position of Chairman of the Innovation & Technology Executive and he is also actively involved with the Worshipful Company of Environmental Cleaners as a Freeman of the City of London.
Paul is a proud Yorkshireman but is now a fully fledged southern convert having spent many years in London and the Home Counties. Paul’s a huge car enthusiast and a fully fledged car geek. He is also a keen cyclist and skier but most of all, he enjoys spending quality time with his family and friends.


ASHLEY HOADLEY
DIRECTOR and HEALTH & SAFETY CHAIR

Ashley was appointed in 2016 and brings his experience of insurance and risk management to the team. Ash has been working in the sector for more than 20 years which belies his looks and is passionate about compliance around health and safety.

He is a very passionate about cars and bikes and when not working he is powering his way around the UK, the continent or even the US on his Kawasaki Versys. He tells us he also enjoys walking!!!! and his more sedate form of travel is a Sunday brunch/pub on his retro W800 (does that mean it goes backwards!)


DARREN MARSTEN
DIRECTOR

Darren has worked in the cleaning industry for over 30 years and is the Executive Chairman for the UK’s largest independent cleaning equipment supplier – Industrial Cleaning Equipment Ltd.

Darren is greatly respected within the cleaning industry by his peers and colleagues and currently holds the position of Director of the CSSA, he is an active member of the industry livery company The Worshipful Company of Environmental Cleaners, the BCC and of BICSc.

Outside of work Darren is a keen sailor, enjoys tinkering with his cars and spending time with his friends and family.


JOANNE GILLIARD
DIRECTOR

Jo was part of the new election of officers in 2016 and represents the supply chain through her role as Operations Director for Jangro Group. Jo has been involved in the industry for 30 years and sits on various industry Boards and is a liveryman of the Worshipful Company of Environmental Cleaners.

In her free-time Jo enjoys reading, champagne, skiing, champagne, dining and champagne.


JO LONG
DIRECTOR

Jo has more than 20 years in the janitorial and paper industries, in Sales, Customer Service and Management roles. Jo has now been with the manufacturer, Metsa Tissue, for 10 years. During that time, she has done much to drive up the importance of education and supporting services for the industry. Jo is a member of several key Industry organisations and is also a Liverymen, she spends much of her time, networking and raising the profile of the key challenges faced by Janitorial organisations including Sustainability.
When she gets personal time Jo likes to travel, socialise with a wide-ranging group of friends and has been known to run a marathon or two.


JIM MELVIN
DIRECTOR

Following a career in Professional Football, Jim joined the industry and has a wealth of knowledge after rising from Branch Management to Group Chief Executive. Jim’s experience includes gaining experience as an Operations Director at Pall Mall, Divisional Managing Director at Broadreach Services Ltd before becoming Managing Director at Strand Cleaning in London. Jim joined Exclusive as MD in January 2013 where he and his team have overseen significant growth in the company resulting in the birth of The Exclusive Services Group Ltd. Jim is also a Court Assistant with the industry livery company The Worshipful Company of Environmental Cleaners, a member of BICSc, and represents the Association on the board of The British Cleaning Council. He has experience of managing service contracts working alongside a great many prestigious and blue chip clients in differing industry sectors such as Commercial, Media and Leisure, Retail, Public Sector, Defence and Professional Services.


YVONNE TAYLOR
DIRECTOR

With over 25 years’ experience in the facilities management industry, I have worked in a wide range of environments, from healthcare and education all the way through to nuclear power stations, retail, Business and Industry and food manufacturing facilities. These experiences have armed me with extensive knowledge of the cleaning industry – knowledge that I have looked to impart with my colleagues at every opportunity and which I now look to promote formally as part of a respected industry body.

Ultimately, I am a passionate believer in the cleaning profession and all it has to offer as a long-term career choice. From my attendance at industry events, guest speaking at industry events and attending conferences to the privilege of creating the award winning IMPACT Cleaning programme, my career has always been centred on raising recognition of the cleaning industry.


JOHN FINDLATER
CEO

Joined Initial 1967 and became Executive Director of Holding Group BET’s cleaning activities in UK, Europe, America and Pacific Rim. Appointed Director General of CSSA & Cleaning Industry Training Organisation in 1990 and in 1994 joined Sherwood Cleaning group which was ultimately sold to Servest in 2008. On leaving Servest in 2010, assisted some small cleaning organisations in a non-executive role before being appointed Executive Director of CSSA 2016and CEO in 2017.

John is a music and football lover albeit a long suffering Partick Thistle supporter!


KEITH FRENCH
DIRECTOR

Keith French is CEO of Excellerate Services (formerly Templewood Services & LCC) and responsible for their UK Cleaning & Security business delivery. Having originally graduated as a Procurement Manager with ExxonMobil in 2000, Keith got involved in Catering to Offshore oil platforms which took him to Australia where he joined the Spotless Group in 2004 selling Cleaning & FM services.  He rose through the ranks creating FM solutions to become Business Development Director for their new UK Cleaning venture and moved to London in 2010.  After supporting their successful London Olympic cleaning project delivery he joined TCFM in 2012 and learnt about cleaning in the UK retail, event, B&I, & logistics sectors becoming Deputy CEO before joining Excellerate Services in mid- 2019.  Keith is passionate about ensuring people collaborate towards learning more & achiveving better outcomes for themselves and customers.


TONY CRINION
DIRECTOR

​Bringing over 20 years of experience organising exhibitions across the globe, Tony has organised large scale exhibitions for the Construction, Interiors, Hospitality and more recently the Cleaning sector.

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As Managing Director of Quartz Business Media who jointly organise the London and Manchester Cleaning shows, Tony is passionate about ensuring return on investment for those who either attend or participate at his events.

He looks forward to positively contributing to the future success of the Cleaning industry by being an active member of the CSSA.

What our Members say…

Support for the Contractors

We were experiencing serious issues with the unions on one of our largest customer sites. The experience, guidance and support of the CSSA was invaluable. I felt so indebted to the CSSA that I joined the Board so I could help others.

Bob Vincent LCC Support Services
Support for the Contractors

We were experiencing serious issues with the unions on one of our largest customer sites. The experience, guidance and support of the CSSA was invaluable. I felt so indebted to the CSSA that I joined the Board so I could help others.

Bob Vincent LCC Support Services
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